NYC Limo

Frequently Asked Questions (FAQs)

Here are some commonly asked questions about our services

At NYC Limousine, we are delighted to provide an extensive range of vehicles designed to meet your specific needs. Our associated fleet consists of elegant and luxurious 4-door sedans, spacious minivans, SUVs, stretch limousines, as well as larger passenger vans, sprinters, and buses of various sizes. We take great pride in offering this diverse selection to accommodate all your transportation requirements and ensure your complete satisfaction.

Typically, a standard sedan offers comfortable seating for up to four passengers, specifically designed to accommodate three individuals. When it comes to luggage capacity, the trunk of a sedan generally provides enough space for two standard-sized suitcases.

No extra fee will be imposed if the luggage can be accommodated within the trunk of the vehicle. However, if any luggage item, such as a carry-on, suitcase, duffle bag, or box, needs to be placed inside the vehicle, there will be an additional charge of $10.00 per piece.

If all of the luggage pieces are large in size, either a minivan or an SUV will be necessary.

The type of vehicle available for reservation will vary based on the size of your pet. Typically, small pets can be accommodated in a regular sedan or midsize SUV. However, for larger pets, a bigger vehicle will be necessary. It is important to inform us during the booking process, as not all drivers are equipped to provide this service.

To comply with legal regulations, children under the age of 8 must be securely seated in a car seat. Passengers have the choice to either bring their own car seats or request NYC Limousine to provide them for an additional fee.

Passengers under the age of 18 must be accompanied by an adult. The driver may ask for identification to verify the passenger’s age.

The customary range for tipping in the industry typically varies from 15% to 20%. However, the exact amount is ultimately at your discretion and based on your personal preference.

Toll charges may not apply to every airport journey. In Manhattan, the usual fee for tolls when traveling to or from JFK or LGA airports is around $10.17. For trips involving EWR (Newark Airport), tolls start at $21.80. These toll fees are applicable for each segment of roundtrip reservations. If the driver encounters tolls on the way back to the city, an additional charge will be included. It’s worth noting that the driver can decide on the most suitable route considering factors like traffic and weather conditions.

In order to provide you with utmost convenience, we have a diverse selection of minivans available at your disposal. These options include well-known models like the Toyota Sienna, Honda Odyssey, Ford Sprinters, and Mercedes Sprinters. You have the flexibility to choose from these available options based on your personal preferences.

Our partnered stretch limousines are equipped with TVs, DVD players, and CD players, ensuring an enhanced experience for you. Whether you are celebrating proms, weddings, or any other special occasion, we specialize in providing all the necessary amenities you require, with the exception of alcohol.

Absolutely! If you plan to utilize your credit card for in-car payment, it is essential to have the card with you and present it to the driver at the end of the journey for processing. However, if you have already provided your credit card information and ID details during the reservation process, there is no requirement to physically present the card.

Absolutely! We offer a convenient pre-paid option that enables third-party payments. During the reservation process, you can enter your credit card information in the payment section and choose the “All Inclusive” option to pre-pay for the ride on behalf of your guest. This allows you to effortlessly use your credit card for payment and efficiently handle the transportation requirements of someone else without any inconvenience.

For information regarding the pricing of stops during your journey, please feel free to reach out to us via phone, email, or text. The cost may vary depending on the nature and specific requirements of each stop. Our team is readily available to assist you and address any inquiries you may have.

If you intend to travel with a surfboard, skis, or golf clubs, you can easily reserve a minivan, large passenger van, or SUV through our user-friendly online booking system.

If you happen to forget to obtain a receipt, requesting one is a breeze. Simply reach out to our customer support team via phone, email, or our website, and they will be delighted to assist you promptly with your request.

If you have misplaced an item in a vehicle affiliated with NYC Limousine, kindly contact our office, and we will promptly assist you in coordinating with the driver and relevant departments to locate the item. However, please be aware that we cannot assume responsibility for any belongings left behind. We will make every effort to recover your item, and if successful, we will get in touch with you to arrange for its return. Alternatively, we can facilitate the delivery of the item to you, but please note that additional charges may apply based on the distance traveled.

At NYC Limousine, we offer a grace period of 10 minutes after the scheduled pickup time, during which no waiting time charges will be incurred. However, if the delay exceeds 15 minutes, waiting time charges will be applied for the entire duration of the delay. To provide further clarity, let’s consider a couple of examples:

Example 1: If the scheduled pickup time is 10 AM and the passenger arrives at 10:10 AM, no waiting time charges will be applied.

Example 2: If the scheduled pickup time is 10 AM and the passenger arrives at 10:15 AM, a waiting time charge of 15 minutes will be applied. The waiting time fee is calculated based on an hourly rate that is prorated according to the vehicle class.

We are an Experienced, Professional, Knowledgeable,
and Courteous Service Provider.